PRIVACY POLICY

Last updated: 12th February 2026

Mother Mercy Hospitality Ltd and its associated subsidiaries (trading as Mother Mercy and Cafe Mercy) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website or contact us.

1. Who we are

Mother Mercy Hospitality Ltd, 216 Chillingham Road, Newcastle, NE6 5LP. Email: INFO@MOTHERMERCY.CO.UK. We are the data controller responsible for your personal data.

2. The personal data we collect

We may collect and process the following information. Information you provide to us: Name, email address, telephone number, booking or enquiry details. Information collected automatically: IP address, device type, browser type, website usage information.

3. How we collect your data

We collect data when you submit a booking or enquiry form, sign up to marketing communications, or browse our website.

4. How we use your personal data and lawful basis

We use your data to respond to enquiries (legitimate interests), manage bookings (contract), send marketing emails (consent or soft opt‑in legitimate interests), and improve website performance (legitimate interests or consent for cookies). UK GDPR requires organisations to have a valid lawful basis for processing personal data.

5. Marketing

You can opt out of marketing at any time by clicking unsubscribe in emails or contacting us directly.

6. Sharing your data

We may share your data with website hosting providers, booking system providers, email marketing providers, and IT and security providers. We only share data where necessary and ensure appropriate safeguards are in place.

7. International transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

8. How long we keep your data

We typically retain booking and enquiry records for up to 3–6 years, marketing data until you unsubscribe or after inactivity, and analytics data according to provider settings. Privacy notices should explain retention periods or criteria.

9. Your rights

You have the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where applicable.

10. Complaints

You can complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk. We would appreciate the chance to resolve concerns first.

11. Cookies

We use cookies to help our website function and improve user experience. Under UK law, consent is required for cookies that are not strictly necessary. You can control cookies through our cookie banner or your browser settings.

12. Children

Our website and services are not intended for people under 18.

13. Security

We use appropriate technical and organisational measures to protect your data.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.