Terms & Conditions
These Terms and Conditions outline the rules for using the Café Mercy website and services. This website is operated by Canny Folk Ltd (“we”, “us”, “our”). By accessing this website, making a booking, or using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
1. Company Information
Business Name: Canny Folk Ltd. LTD T/A Café Mercy
Registered in: United Kingdom
Registered address: 216 Chillingham Road, Newcastle Upon Tyne, England, NE6 5LP.
Company number: 12634291
2. Use of Website
You agree to:
• Use the website lawfully
• Not misuse, hack, or disrupt the website
• Not copy or redistribute website content without permission
All website content, branding, menus, imagery and copy remain our intellectual property unless stated otherwise.
3. Cookies
We use cookies to improve website functionality and user experience. By using our website, you agree to our use of cookies in line with our Privacy Policy.
4. Bookings (Tables, Events & Experiences)
Booking terms and conditions are presented at the time of booking.
6. Food, Drink & Allergies
We take allergens seriously but cannot guarantee any item is completely allergen free.
Customers must:
• Inform staff of allergies before ordering
• Check allergen information where provided
We are not liable where allergens were not declared.
7. Behaviour & Right to Refuse Service
We reserve the right to refuse service or entry if guests:
• Are intoxicated
• Are aggressive, abusive or disruptive
• Damage property
• Do not follow staff instructions
No refunds will be issued in these cases.
8. Vouchers & Promotions
• Vouchers may have expiry dates
• Vouchers are non-refundable and non-exchangeable for cash
• We reserve the right to withdraw promotions at any time
9. User Content (Comments, Reviews, Submissions)
If you submit reviews, images or content:
• You grant us permission to use it for marketing
• You confirm you own the rights to it
• Content must not be illegal, abusive or defamatory
We reserve the right to remove content.
10. External Links
We are not responsible for third-party websites linked from our site.
11. Liability
Nothing in these Terms limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot legally be excluded under UK law
To the maximum extent permitted by law, we are not liable for:
• Indirect or consequential losses
• Loss of enjoyment, profit or business
12. Website Accuracy & Availability
We aim to keep information accurate and up to date but do not guarantee:
• Website availability
• Pricing or menu accuracy at all times
13. Force Majeure
We are not liable for failure to perform obligations due to events outside our control including:
• Severe weather
• Government restrictions
• Utility failures
• Staff shortages
• Supply chain issues
14. Privacy
Please refer to our Privacy Policy for details on how we handle personal data.
15. Changes to These Terms
We may update these Terms at any time. Continued use of our website or services means you accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.